This Terms and Conditions page (the "Terms") sets out the rules for accessing and using LuckyOnes Casino Canada (referred to here as the "Site", "we", "us", or "our"). Opening an account or using the Site in any capacity means you accept these Terms in full. If any part of them is unacceptable to you, please refrain from using the Site.
1. Eligibility
Registering an account or playing at LuckyOnes Casino requires that you be at least 18, or older where local law sets a higher age of majority. Checking that online gambling is permitted in your place of residence is entirely your responsibility before you sign up. We may ask for proof of age or identity at any point and can freeze an account until it is supplied.
2. Account Registration
Only one account is permitted per person. The information you submit at sign-up — legal name, date of birth, contact details — must be accurate, current, and complete. Keeping your login details private and monitoring all activity on your account is down to you. We may suspend or close accounts that are duplicated, registered with false details, or used to get around bonus rules, and any winnings connected to such activity may be forfeited.
3. Verification (KYC)
As is standard across the industry, we may need to confirm your identity, address, payment method, or the source of your funds — either before releasing a withdrawal or at other points while you hold an account with us. Withdrawals can be held up if requested documents take time to arrive.
4. Bonuses and Promotions
Every welcome bonus, free spin offer, or other promotion comes with its own conditions — wagering requirements, maximum bet caps, game contribution rates, and an expiry date — all disclosed when the offer is made. Where we have reasonable grounds to suspect misuse or a breach of these Terms, we may decline, pull, or adjust a bonus, and void any related winnings.
5. Deposits and Withdrawals
You can fund or withdraw from your account through any payment method listed on the Site. How long a transaction takes depends on the method used, and minimum/maximum limits along with identity and payment checks may apply. Standard transactions carry no fee from us, though your bank or payment provider might charge its own.
6. Responsible Gambling
Responsible play matters to us. On request, we can put deposit limits, cooling-off periods, or self-exclusion in place. Should your gambling start to feel out of hand, reach out to our support team, or get in touch with a problem-gambling organisation local to you.
7. Intellectual Property
Everything on the Site — logos, artwork, game names, written content — belongs to or is licensed by LuckyOnes Casino Canada and is protected under copyright and trademark law. Copying, reproducing, or redistributing any of it without our written go-ahead is not permitted.
8. Limitation of Liability
The Site is made available "as is." We work to keep it secure and reachable, but cannot promise it will always be free of interruptions or errors. Within the limits the law allows, we won't be held responsible for indirect or consequential losses tied to your use of the Site.
9. Suspension and Termination
At our discretion, an account may be suspended or closed if we have reasonable grounds to believe these Terms were broken, if the account appears linked to fraud or money laundering, or if a regulator or payment partner requires it of us.
10. Changes to These Terms
These Terms may be revised from time to time to reflect changes to our services or to legal requirements. Any update will appear on this page, and carrying on using the Site afterward means you accept the revised version.
11. Contact Us
Questions about these Terms can be directed to our Support page or sent by email to [email protected].